Returns and warranty

Return policy

If you wish to return a product, this can be done in your customer account. We have listed the requirements below. 

Return period

Our return periods apply from date of shipment. The date of the postal stamp applies.

14-day right of return

Subject to the below-listed limitations, all products purchased from Suchmich Ltd. may be returned within 14 calendar days.

No right of return

Unfortunately, we cannot accept the following returns:

  • Damaged products (with the exception of transport damage)
  • Products that are not in their original packaging
  • Products that do not include all accessories

Refund value

Provided that a product can be returned, the following refund regulations apply:

Full refund at purchase price:

  • The product is in its sealed, undamaged original packaging

Deduction depending on product condition (minimum 10%):

  • The product has been opened or used
  • Products with damaged packaging

Subscription refund:

  • Subscriptions purchased on the KADDZ website for 3, 6 or 12 months are refundable if a minimum of 60 unused days are left. A percentage refund will be issued according to the number of unused days (up to a usage period of 365 days). Individually purchased subscriptions can not be accumulated.
  • Monthly subscriptions purchased directly in the KADDZ app are not refundable.

Return shipping costs

Postal charges for the return shipment of products are borne by the sender.


Warranty policy

Should a product be faulty and constitute a warranty claim, please contact us at info@kaddz.com.

Warranty period

Our return periods apply from date of shipment or collection. The date of the postmark or the date on which the item is personally returned applies.

2 years warranty

Subject to the exceptions listed below, articles purchased from Suchmich Ltd. may be subjected to complaint for 2 years if they are defective.

No warranty

We assume no warranty liability in the following cases:

  • Loss*
  • Damage caused by the user or the owner

*The safety of the cat comes first with KADDZ. The safety lock makes sure the cat can free itself of the collar in case of emergency. Unfortunately, this also bears the risk that the collar may get lost. This risk is borne by the customer.

Repair outside warranty

Should the examination of the defective product conlude that the repair of the defect does not fall under the warranty, you can issue a "repair order outside warranty" at your own expense. If you don't wish to do so, we will return the unrepaired product or dispose of it. Expenses incurred for examining the defective product may be charged to you.

Return shipping costs

Postal charges for the return shipment of products are borne by the sender.

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